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Pure Cycles

<p>Orders placed on our site should ship within 1-3 business days (weekends excluded) and arrive within 4-5 business days. Once your order is shipped you will receive a shipping confirmation with tracking via your provided email address. If your tracking number fails to update with the provider, please reach out to us for a status update. We will investigate the matter to determine the location of your package. Should we discover that your order was lost in transit, we will make arrangements to send you a replacement as soon of possible.</p>

Orders placed on our site should ship within 1-3 business days (weekends excluded) and arrive within 4-5 business days. Once your order is shipped you will receive a shipping confirmation with tracking via your provided email address. If your trackin

How can I get an update on my order's shipping status?

Frequently Asked Questions

What is the rider weight limit for your bikes?

What is the largest tire width compatible with your Original Series Models?

What if I don't want to ride fixed gear on an Original Series?

How do I install a Pure Cycles bicycle rack?

Do you ship to (insert your country here)?

My bike was stolen, do you have my serial number?

Where are Pure Cycles made?

How long will my order take to arrive?

What pump do I need for my tubes/tires?

What size bike do I need?

Will the brake levers from my original fit on your other handlebar options?

How do I activate my warranty?

What is the spoke size for my bike?

One of my wheels was stolen. Can I purchase a single wheel?

Where is the Stack and Reach information?

Is there a place I can test ride a bike?

I made a mistake on my order! What should I do?

I have a couple dings on the paint of my frame. Do you offer touch up paint?

Can I get a discount code?

My Volta is not charging. How do I get it to start charging again?

How to find and read the serial number on your bicycle

Can I run a tubeless setup on the Adventure AL

Recycling E-Bike Batteries

Do you sell touch up paint for bikes?

Do you have assembly guides for your bicycles?

How can I get an update on my order's shipping status?Updated 4 months ago