Questions about your bike? An order? We got you.

Pure Cycles Support

<p><span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once your order is placed it should take 1 to 2 business days to ship and another 3 to 4 days for your order to arrive. Seasonal and weather condition factors can affect these estimates.</span></p>

Once your order is placed it should take 1 to 2 business days to ship and another 3 to 4 days for your order to arrive. Seasonal and weather condition factors can affect these estimates.

How long will my order take to arrive?

Frequently Asked Questions

What is the rider weight limit for your bikes?

What is the largest tire width compatible with your Original Series Models?

What if I don't want to ride fixed gear on an Original Series?

How do I install a Pure Cycles bicycle rack?

Do you ship to (insert your country here)?

My bike was stolen, do you have my serial number?

Where are Pure Cycles made?

What pump do I need for my tubes/tires?

What size bike do I need?

Will the brake levers from my original fit on your other handlebar options?

How do I activate my warranty?

What is the spoke size for my bike?

One of my wheels was stolen. Can I purchase a single wheel?

Where is the Stack and Reach information?

Is there a place I can test ride a bike?

I made a mistake on my order! What should I do?

I have a couple dings on the paint of my frame. Do you offer touch up paint?

Can I get a discount code?

My Volta is not charging. How do I get it to start charging again?

How long will my order take to arrive?Updated a year ago