Questions about your bike? An order? We got you.

Pure Cycles Support

Please contact us as soon as possible so we can make changes to your order before it ships.You can email us at help@purecycles or give us a ring at 855-255-5011.Unfortunately, once an order is shipped we will not be able to offer free returns or exchanges for items placed in error.

Please contact us as soon as possible so we can make changes to your order before it ships. You can email us at help@purecycles or give us a ring at 855-255-5011. Unfortunately, once an order is shipped we will not be able to offer free returns or ex

I made a mistake on my order! What should I do?

Frequently Asked Questions

What is the rider weight limit for your bikes?

What is the largest tire width compatible with your Original Series Models?

What if I don't want to ride fixed gear on an Original Series?

How do I install a Pure Cycles bicycle rack?

Do you ship to (insert your country here)?

My bike was stolen, do you have my serial number?

Where are Pure Cycles made?

How long will my order take to arrive?

What pump do I need for my tubes/tires?

What size bike do I need?

Will the brake levers from my original fit on your other handlebar options?

How do I activate my warranty?

What is the spoke size for my bike?

One of my wheels was stolen. Can I purchase a single wheel?

Where is the Stack and Reach information?

Is there a place I can test ride a bike?

I have a couple dings on the paint of my frame. Do you offer touch up paint?

Can I get a discount code?

My Volta is not charging. How do I get it to start charging again?

I made a mistake on my order! What should I do?Updated 3 months ago