Questions about your bike? An order? We got you.

Pure Cycles Support

<p id="isPasted" style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We offer wheelsets that have a flip-flop hub design on our Original and Premium Models.</p><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(one side can be fixed and the other can be a freewheel) -&#xA0;<a href="https://www.purecycles.com/blogs/pure-cycles-videos/free-to-fixed-what-is-a-flip-flop-hub-and-why-do-you-want-one" style="background: 0px 0px; color: rgb(0, 119, 204); text-decoration: underline; outline: 0px;">Link to Video and Blog</a> on how this works.</p>

We offer wheelsets that have a flip-flop hub design on our Original and Premium Models. (one side can be fixed and the other can be a freewheel) - Link to Video and Blog on how this works.

What if I don't want to ride fixed gear on an Original Series?

Frequently Asked Questions

What is the rider weight limit for your bikes?

What is the largest tire width compatible with your Original Series Models?

How do I install a Pure Cycles bicycle rack?

Do you ship to (insert your country here)?

My bike was stolen, do you have my serial number?

Where are Pure Cycles made?

How long will my order take to arrive?

What pump do I need for my tubes/tires?

What size bike do I need?

Will the brake levers from my original fit on your other handlebar options?

How do I activate my warranty?

What is the spoke size for my bike?

One of my wheels was stolen. Can I purchase a single wheel?

Where is the Stack and Reach information?

Is there a place I can test ride a bike?

I made a mistake on my order! What should I do?

I have a couple dings on the paint of my frame. Do you offer touch up paint?

Can I get a discount code?

My Volta is not charging. How do I get it to start charging again?

What if I don't want to ride fixed gear on an Original Series?Updated a year ago